Customer Service Representative

Position available in Fairbanks

Job Description

The Customer Service Representative coordinates the scheduling of patients for sleep studies, consultations, follow up appointments, and PAP therapy setups. They communicate with patients, staff members of Alaska Sleep Clinic, staff members at other physician offices, and the general public to facilitate the referral process and educate as needed. This individual participates in the insurance verification process and assists with billing as needed.

Scheduling Duties

  • Answer phones and direct to appropriate person and/or department
  • Receive, categorize and process faxes and documents from physicians’ and other offices, including referrals, requests for documentation, insurance requests, etc.
  • Enter all data into appropriate spreadsheet, software program, or form applicable.
  • Create, organize and file all charts as directed by supervisor.
  • Scan, categorize and save all applicable forms into their appropriate locations on computer server as directed by supervisor.
  • Communicate with referring physician offices at each step of their patients’ care, from consultation to sleep study to follow up appointment and PAP setup if applicable via fax or other method as directed by supervisor.

General Office Duties

* Monitor and reorder office supplies such as pens, paper, printer cartridges, etc. as needed.

  • Process mail and package delivery and direct to appropriate personnel and/or department
  • Maintain reception area, file room, lobby area and vestibule in neat, orderly and clean condition at all times, ensuring that brochures and business cards are stocked, magazines are in place, TV in waiting room is functioning, etc. to provide a comfortable and presentable area for patients and visitors.

Job Type: Full-time

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DME Technician

Position available in Fairbanks

Job Description

A DME Technician performs comprehensive PAP services including; PAP set-up and orientation, facilitating repairs, mask fittings, PAP follow-up and generating compliance reports in accordance with AASM standards. They are also responsible for HSAT set-ups, data downloads and obtaining patient vitals for consult appointments under the guidance of the DME Specialist and/or Sleep Care Manager and also performs customer service tasks in the general office area. 

Class:  Regular Full Time, Non-Exempt/Hourly

Salary:  DOE

Primary Duties:

PAP set-up

  • Orient patient to DME Programs (SleepN Program).
  • Perform PAP set-up including; review of PAP therapy prescription, instruction of PAP use, review of cleaning procedures, review compliance requirements, perform mask fitting.
  • Complete charge sheet documenting items dispensed.
  • Confirm Insurance coverage and applicable compliance requirements.
  • Obtain best contact information or follow-up/compliance calls (phone, time of day, email).
  • Enter patient data into the e-chart and other database(s) for documentation and monitoring.

PAP therapy follow-up

  • Perform routine compliance calls according to SleepN Program periodicity schedule to insure compliance with PAP therapy
  • Act as a liaison between patient and physician
  • Document compliance with treatment in patients’ e-chart; distribute reports to billing department in case compliance is required for insurance purpose

Equipment Loaners

  • Provide clean equipment to be loaned from facility
  • Complete Equipment Loaner documentation and file in patients-e-chart and other database(s) for documentation and monitoring.
  • Call patient to have item returned if not returned by date on loaner agreement.
  • Clean all returned equipment and document on loaner agreement the return date.
  • Process payments for equipment not returned, stolen or damaged (coordinate with billing staff).

HSAT set-ups/downloads

  • Program HSAT unit prior to set-up with patient information.
  • Complete Equipment Loaner agreement for HSAT device.
  • Provide detailed instructions on use of device.
  • Provide written instructions of use as well as On-Call Emergency contact information to assist in after hours issues.
  • Document return of unit on Equipment Loaner agreement.
  • Download study data for scoring by Tech.
  • Place copy of questionnaire in patient e-chart.
  • Clean and store unit for next use.

Other Responsibilities

  • Monitor and restock the inventory of supplies used for DME sales.
  • Comply with applicable laws, regulations, guidelines and standards regarding safety and infection control issues.
  • Perform routine equipment care and maintenance.
  • Maintain inventory room, equipment – organize and conduct monthly inventory.
  • Suggestions for purchasing and costs for equipment as needed.
  • Other duties as assigned.

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Pediatric Registered Polysomnographic Technologist

Position available in Anchorage

A Registered Polysomnographic Technologist (RPSGT) performs comprehensive polysomnographic testing and analysis for infants through 18 years of age. Candidates must have pediatric experience in pediatric pre-testing desensitization, hook up and testing procedures. Child Life training is preferred.

Domains of Practice

Gather and Analyze Patient Information

  • Review history, physical information, medications, procedure request, and study protocol.
  • Complete and verify documentation.
  • Explain the procedure and orient the patient to the sleep center.

Testing Preparation Procedures

  • Prepare and calibrate equipment required for testing to determine proper functioning and make adjustments, if necessary.
  • Apply electrodes and sensors according to accepted published standards.
  • Perform appropriate physiologic calibrations to ensure proper signals and make adjustments, if necessary
  • Perform routine positive airway pressure (PAP) mask fitting.

Polysomnographic Procedures

  • Follow procedural protocols [such as Multiple Sleep Latency Test (MSLT), Maintenance of Wakefulness Test (MWT), PAP and oxygen titration, etc. to ensure collection of appropriate data.
  • Follow “lights out” procedures to establish and document baseline values
  • Perform polysomnographic data acquisition while monitoring study-tracing quality to ensure signals are artifact-free and make adjustments, if necessary.
  • Document routine observations, including sleep stages and clinical events, changes in procedure, and other significant events in order to facilitate scoring and interpretation of polysomnographic results.
  • Implement appropriate interventions (including actions necessary for patient safety and therapeutic intervention such as continuous and bi-level positive airway pressure, oxygen administration, etc.).
  • Follow “lights on” procedures to verify integrity of collected data and complete the data collection process (e.g. repeats the physiological and instrument calibrations and instructs the patient on completing questionnaires, etc.)
  • Demonstrate the knowledge and skills necessary to recognize and provide age specific care in the treatment, assessment, and education of neonatal, pediatric, adolescent, adult, and geriatric patients.

Polysomnographic Record Scoring

  • Assist with scoring sleep/wake stages by applying professionally accepted guidelines.
  • Assist with scoring clinical events (such as respiratory events, cardiac events, limb movements, arousals, etc.) with center specific protocols.
  • Assist with the generation of accurate reports by tabulating sleep/wake and clinical event data.

Service Management and Professional Issues

  • Comply with applicable laws, regulations, guidelines and standards regarding safety and infection control issues.
  • Perform routine equipment care and maintenance and inventory evaluation.
  • Maintain current PALS, and CPR or BCLS certification.
  • Demonstrate effective written and spoken communication skills.

Job Type: Full-time

Experience:

  • Pediatric testing: 1 year (Required)

License or certification:

  • RPSGT (Required)

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DME Technician

Position available in Soldotna

Job Description

A DME Technician performs comprehensive PAP services including; PAP set-up and orientation, facilitating repairs, mask fittings, PAP follow-up and generating compliance reports in accordance with AASM standards. They are also responsible for HSAT set-ups, data downloads and obtaining patient vitals for consult appointments under the guidance of the DME Specialist and/or Sleep Care Manager and also performs customer service tasks in the general office area. 

 Class:  Part Time/Hourly – 20 hours per week

Salary:  DOE

Primary Duties:

PAP set-up

  • Orient patient to DME Programs (SleepN Program).
  • Perform PAP set-up including; review of PAP therapy prescription, instruction of PAP use, review of cleaning procedures, review compliance requirements, perform mask fitting.
  • Complete charge sheet documenting items dispensed.
  • Confirm Insurance coverage and applicable compliance requirements.
  • Obtain best contact information or follow-up/compliance calls (phone, time of day, email).
  • Enter patient data into the e-chart and other database(s) for documentation and monitoring.

PAP therapy follow-up

  • Perform routine compliance calls according to SleepN Program periodicity schedule to insure compliance with PAP therapy
  • Act as a liaison between patient and physician
  • Document compliance with treatment in patients’ e-chart; distribute reports to billing department in case compliance is required for insurance purpose

Equipment Loaners

  • Provide clean equipment to be loaned from facility
  • Complete Equipment Loaner documentation and file in patients-e-chart and other database(s) for documentation and monitoring.
  • Call patient to have item returned if not returned by date on loaner agreement.
  • Clean all returned equipment and document on loaner agreement the return date.
  • Process payments for equipment not returned, stolen or damaged (coordinate with billing staff).

HSAT set-ups/downloads

  • Program HSAT unit prior to set-up with patient information.
  • Complete Equipment Loaner agreement for HSAT device.
  • Provide detailed instructions on use of device.
  • Provide written instructions of use as well as On-Call Emergency contact information to assist in after hours issues.
  • Document return of unit on Equipment Loaner agreement.
  • Download study data for scoring by Tech.
  • Place copy of questionnaire in patient e-chart.
  • Clean and store unit for next use.

Other Responsibilities

  • Monitor and restock the inventory of supplies used for DME sales.
  • Comply with applicable laws, regulations, guidelines and standards regarding safety and infection control issues.
  • Perform routine equipment care and maintenance.
  • Maintain inventory room, equipment – organize and conduct monthly inventory.
  • Suggestions for purchasing and costs for equipment as needed.
  • Other duties as assigned.

 

 

 Download Alaska Sleep Clinic Application 

Please complete the Alaska Sleep Clinic Employement Application and attach it with your resume for consideration.

 Download Employment Application