Position Summary: The Customer Service Representative coordinates the scheduling of patients for sleep studies, consultations, follow up appointments, and PAP therapy setups. They communicate with patients, staff members of Alaska Sleep Clinic, staff members at other physician offices, and the general public to facilitate the referral process and educate as needed. This individual participates in the insurance verification process and assists with billing as needed.

Scheduling Duties

• Answer phones and direct to appropriate person and/or department
• Receive, categorize and process faxes and documents from physicians’ and other offices, including referrals, requests for documentation, insurance requests, etc.
• Enter all data into appropriate spreadsheet, software program, or form applicable.
• Create, organize and file all charts as directed by supervisor.
• Scan, categorize and save all applicable forms into their appropriate locations on computer server as directed by supervisor.
• Communicate with referring physician offices at each step of their patients’ care, from consultation to sleep study to follow up appointment and PAP setup           if applicable via fax or other method as directed by supervisor.

General Office Duties

• Monitor and reorder office supplies such as pens, paper, printer cartridges, etc. as needed.
• Process mail and package delivery and direct to appropriate personnel and/or department
• Maintain reception area, file room, lobby area and vestibule in neat, orderly and clean condition at all times, ensuring that brochures and business cards are stocked, magazines are in place, TV in waiting room is functioning, etc. to provide a comfortable and presentable area for patients and visitors.